Johnine is knowledgeable, and she knows how to work with working-class people. We’re people who spend a month researching a $1,000 computer—and for a house, we spent $360,000 in a three-day whirlwind. Johnine was genuine, and she never tried to hard sell. She was always frank in her pros and cons, and she was clearly interested in what we wanted in a house. We trusted her judgment. Without her, we couldn’t have gotten our house.